Place Orders and Pay Online 

General guidance on how to place orders and pay online on most e-commerce websites. The process is typically similar across different platforms: 

• Create an Account: If you don’t already have an account on the website, you may need to create one. This usually involves providing your email address, creating a password, and possibly other details. 
• Browse Products: Explore the website and find the rice products you want to purchase. Most websites have categories and filters to help you find what you’re looking for. 
• Add to Cart: When you find a product you want to buy, click on the “Add to Cart”. This action puts the product in your virtual shopping cart. 
• Review Your Cart: After adding items to your cart, you can usually view its contents to review your selections and make changes if needed. 
• Proceed to Checkout: When you’re ready to place your order, proceed to the checkout page. This is where you’ll enter your shipping address, select a shipping method, and review the order total. 
• Enter Payment Information: On the checkout page, you’ll need to provide your payment details. This typically includes entering your credit card information, billing address, and other relevant data. 
• Confirm Order: Double-check all the information, including the items, quantities, shipping address, and payment details. If everything looks correct, confirm your order. 
• Payment Authorization: Depending on the website’s payment process, you might be redirected to your bank’s secure page for payment authorization. 
• Order Confirmation: Once the payment is processed successfully, you should receive an order confirmation via email. This confirmation will include the details of your purchase and an order number. 

Payment methods accepted are credit card, PayPal, etc.

 

VAT 

VAT will be applied to your order at the standard UK rate of 20%. You will see the VAT amount included in the products as you navigate through the site. However, VAT will be pulled out into a separate line item as you checkout with your order. 

  

Phone orders & Email Orders 

At Wolf Outdoors, we strive to provide you with a seamless and convenient ordering experience. You can easily place an order for our premium Wolf Outdoors products by phone and email. Here’s how: 

• Order by Phone: To place an order over the phone, simply call our dedicated order hotline at +44 (0) 333 366 8888. Our friendly and knowledgeable customer service representatives will be ready to assist you. Please have the following information ready when you call: 
• Your name and contact details 
• Product name(s) or code(s) of the items you wish to order 
• Desired quantity for each product 
• Delivery address and any specific instructions, if applicable 
• Preferred payment method
• Once we have all the necessary information, our team will process your order and provide you with confirmation. 
• Order by Email: If you prefer to place your order via email, you can send your order details to sales@wolf-outdoors.com Please include the following information in your email: 
• Your name and contact details 
• Product name(s) or code(s) of the items you wish to order 
• Desired quantity for each product 
• Delivery address and any specific instructions, if applicable 
• Preferred payment method
• Our team will review your email promptly and send you confirmation once the order is processed. 

If you have any questions about our products, pricing, or the ordering process, don’t hesitate to reach out to our customer service team. We are here to help and ensure you have a delightful experience with Wolf Outdoors. 

Thank you for choosing Wolf Outdoors – the finest quality outdoor products at your fingertips! 

  

Postal orders 

Postal order will not be accepted 

 

Pre-order/Availability Dates 

How to Pre-order 

Pre-ordering your Wolf Outdoors is simple. Visit our website at www.wolf-outdoors.co.uk and navigate to the “Pre-order” TAB. There, you’ll be guided through a quick and secure pre-order process. You will also find detailed information about pricing, shipping, and the product’s features on our website. 

Availability Dates 

Availability Dates, where stated are as accurate and up to date as possible and we constantly monitor these to ensure the latest information is shown on our website, However, occasional the dates can change due circumstances beyond our control. In additional you can call or email us for an update on +44 (0) 333 366 8888 and support@wolf-outdoors.com

Let’s embark on this extraordinary journey together! Pre-order your Wolf Outdoors now and be at the forefront of the future. 

 

Preferred Shipping Method 

At Wolf Outdoors, we understand the importance of timely and reliable shipping to ensure the smooth movement of goods and the satisfaction of our customers. That’s why we have carefully crafted our Preferred Shipping Method, a solution designed to meet your shipping needs efficiently and effectively. 

 

Key Features of our Preferred Shipping Method: 

• Fast and Reliable Delivery: We prioritize swift delivery times, aiming to get your shipments to their destination in the shortest possible time without compromising on safety. 
• Secure Packaging: We understand the importance of your shipments arriving in pristine condition. Our team takes extra care in packaging to protect your items from damage during transit. 
• Real-Time Tracking: Stay informed about your shipment’s progress with our real-time tracking system. You can easily monitor the journey of your package and plan accordingly. 
• Flexible Shipping Options: Whether you need standard shipping, express delivery, or bulk shipping solutions, we offer various options to cater to your diverse shipping requirements. 
• Competitive Pricing: We believe in providing value for money. Our Preferred Shipping Method offers competitive pricing without hidden charges, making it cost-effective for both individuals and businesses. 
• International Shipping Expertise: Shipping overseas can be complex, but our team of experts is well-versed in international regulations and customs procedures. Trust us to handle your global shipments with care and efficiency. 
• Customer Support: Our dedicated customer support team is always ready to assist you with any shipping inquiries or concerns you may have. We are committed to delivering outstanding customer service. 

 

Shipping and Handling Charges 

Welcome to Wolf Outdoors, your trusted partner for all your shipping needs! As part of our commitment to providing exceptional service and ensuring the safe and timely delivery of your goods, we have outlined our Shipping and Handling Charges to give you a clear understanding of our pricing structure. Rest assured, we always strive to offer competitive rates without compromising on quality. 

1. Domestic Shipping Charges:

For shipments within [Country/Region], we offer a range of options to suit your requirements: 

• Shipping is FREE for order over £50 for delivery in the UK. 
• Standard Shipping: Our most cost-effective option for non-urgent deliveries. The charge is £6.75 Per shipment on orders under £50. 
• Express Shipping: Need your package in a hurry? Opt for our expedited service for faster delivery. Charges will be shown at checkout 

2. International Shipping Charges:

Wolf Outdoors has a global reach, and we cater to your international shipping needs with our reliable and efficient services. Our international shipping charges are based on the destination country, package weight, and shipping method chosen. Charges will be shown at checkout. 

Customer Support: 

If you have any questions about our Shipping Charges or need assistance with any aspect of your shipment, our dedicated customer support team is available to help. Feel free to reach out to us via phone or email, and we’ll be more than happy to assist you, on +44 (0) 333 366 8888 and support@wolf-outdoors.com

 

Thank you for choosing Wolf Outdoors as your shipping partner. We look forward to providing you with a seamless and reliable shipping experience for all your logistics needs. 

  

Order Tracking 

Welcome to Wolf Outdoors Order Tracking! 

Track your order and stay updated on its status with ease. Enter your unique order number in the box below, and we’ll provide you with real-time information on your shipment’s journey. Our reliable tracking system ensures you have complete visibility from the moment your order is placed until it reaches your doorstep. 

Order Number: (Enter Your Order Number)

(Track Order)

If you have any questions or need assistance with tracking your order, our friendly customer support team is ready to help. Please reach out to us via phone at on +44 (0) 333 366 8888 and support@wolf-outdoors.com

We are available Monday to Friday 9am to 5pm. 

At Wolf Outdoors, we are committed to providing you with a seamless and delightful shopping experience. Thank you for choosing us, and we look forward to delivering your order to you soon! 

 

When will my order ship? 

Thank you for placing an order with Wolf Outdoors! We appreciate your business. 

Regarding the shipment of your order, please note that we process and dispatch orders from Monday to Friday. If your order was placed on a business day (Monday to Friday), we will endeavour to send it out as soon as possible. Our typical processing time is 1-2 business days. 

However, if you placed your order during the weekend (Saturday or Sunday), we will process it on the following Monday. Orders placed on public holidays will also be processed on the next available business day. 

Once your order has been dispatched, you will receive a confirmation email with the tracking information so that you can keep an eye on its progress. 

If you have any further questions or need assistance with your order, please don’t hesitate to contact our customer support team at on +44 (0) 333 366 8888 and support@wolf-outdoors.com. We are here to help! 

Thank you for choosing Wolf Outdoors. We hope you enjoy your purchase. 

 

Shipping Problems 

We understand how frustrating it can be when there are problems with the courier or our e-fulfilment depot, and we are committed to resolving this issue promptly. 

Rest assured, we are actively investigating the situation to identify the root cause and prevent similar occurrences in the future. Our team is working tirelessly to ensure that your order reaches you as soon as possible and in perfect condition. 

We kindly request your patience and understanding as we navigate through this situation. Your satisfaction is of utmost importance to us, and we will do everything in our power to rectify the situation and make it right for you. 

If you have any specific concerns or questions about your order, please don’t hesitate to reach out to our customer support team at +44 (0) 333 366 8888 and support@wolf-outdoors.com. They will be more than happy to assist you and provide regular updates on the status of your shipment. 

Once again, we apologize for any inconvenience this may have caused and appreciate your continued support and loyalty to Wolf Outdoors. We value your business, and we are committed to providing you with the best service possible. 

 

Returns Process 

Wolf Outdoors Return Process 

Welcome to the Wolf Outdoors return process. We understand that sometimes products may not meet your expectations or may arrive with issues. Our aim is to make the return process as smooth and convenient as possible for you. Please read the following guidelines carefully to ensure a hassle-free return experience: 

1. Eligibility for Returns:

• Items eligible for return are those that are damaged, defective 
• Returns must be requested within 7 days of the purchase date. 

2. Non-Returnable Items:

• Certain items, such as perishable goods, custom-made products, and downloadable software, are not eligible for return unless they are defected 

3. Initiate the Return: 

• To initiate a return, please log in to your Wolf Outdoors account and go to the “Order History” section. 
• Locate the order containing the item you wish to return and click on the “Return Request” button. 

4. Return Authorization:

• After submitting your return request, our customer support team will review it for eligibility. 
• If the return is approved, you will receive a Return Authorization (RA) number, which you need to include with the return package. 

5. Package the Item:

• Pack the item securely in its original packaging, making sure it is protected from damage during transit. 
• Include all the original accessories, manuals, and any other items that came with the product. 

6. Return Shipping:

• Customers are responsible for the shipping cost of the return, except in cases where Wolf Outdoors is at fault (e.g., wrong item shipped). 
• We recommend using a track able and insured shipping method to ensure safe delivery. 

7. Refund or Replacement:

• Once we receive the returned item and verify its condition, we will process your refund or replacement. 
• Refunds will be issued to the original payment method, and replacements will be sent as per your preference. 

8. Refund Processing Time:

• Refunds will be processed within 5-10 business days after the returned item is received and inspected. 

9. Damaged in Transit:

• If your item arrives damaged, please contact our customer support team immediately. 
• Take photos of the packaging and the damaged item to expedite the resolution process. 

10. Contact Us:

• If you have any questions or concerns about the return process, please reach out to our customer support team through our website or email at support@wolf-outdoors.com

 

Thank you for choosing Wolf Outdoors. We value your satisfaction and are committed to providing the best possible service.